"Agentic AI Outcomes: Are You Measuring What Matters?" featuring Martin Schneider

Guest Introduction 

Martin Schneider is Vice President and Principal Analyst at Constellation Research. He has sat on both sides of the table as a go-to-market operator and now as an industry analyst advising companies on AI, CRM, and customer experience. In this episode, he joins Clint and Greg to break down what agentic AI is actually delivering in the real world and how to measure it without getting lost in hype.

If you run sales, marketing, or customer success, this conversation is about outcomes, not buzzwords. 

Episode Summary 

Everyone is deploying AI agents. Almost no one is measuring if they work.

Martin shares research from companies experimenting with agentic AI in sales, marketing, and customer success. The headline insight is bold. Some teams are seeing up to 40 percent productivity gains in focused use cases like AI BDRs.

But he is clear. AI is not replacing entire teams. The companies that tried that approach paid for it in churn and broken customer experiences. The winners are using AI to augment humans and improve throughput, conversion, and margin.

We unpack five KPIs that matter, why de-qualifying early is a competitive advantage, and why unpredictable usage costs are slowing adoption. Martin also outlines two practical starting points for leaders who want real results without blowing up their org chart.

This episode is about disciplined deployment, measurable outcomes, and protecting margin while scaling smarter.

AI Challenge

This week’s AI Challenge is called The 5 Deal DQ Check.

Export five open opportunities from your CRM. Paste in:

  • Deal summary

  • Discovery notes

  • Close date

  • Deal size

  • ICP criteria

Then ask AI:

"Should we continue pursuing these deals or DQ them?"

AI has no commission bias. It does not care about your quarter. It will tell you where hope has replaced evidence.

Get the full instructions at:
  https://www.promptthis.ai/blog/how-to-run-the-5-deal-dq-check-with-ai

Run the challenge. Then tell us what you learned.

Chapter Breakdown 

00:00 – Cold open: AI agents everywhere, but who is measuring results?

01:50 – Meet Martin Schneider and his research focus

03:40 – Hype vs reality in agentic AI adoption

07:00 – The 40 percent productivity gain in AI BDR use cases

10:00 – Why de-qualifying early is a superpower

14:00 – Margin expansion and the AI powered sales organization

18:30 – The biggest blocker: unpredictable costs

23:30 – How to think about AI deployment strategy

26:30 – Where leaders should start: AI BDR and RFP automation

29:55 – AI Challenge: The 5 Deal DQ Check

31:15 – Final takeaways and where to find Martin